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Inter-Registrar Transfers

If I bought a name through one registrar, am I allowed to switch to a different registrar?

Yes. The Inter-Registrar Transfer Policy, applicable to all ICANN-accredited registrars, provides that registered name holders must be able to transfer their domain name registrations between registrars. You must wait 60 days after the initial registration or any previous transfers to initiate a transfer.

Why would I want to transfer my domain name?

People transfer their domains to other registrars for a variety of reasons including:

• Saving money
• Having more available services
• Receiving better customer service
• Managing all your domain's in one place
• Securely managing all facets of your domain records

How do I transfer my domain name to a new registrar?

If you wish to move your domain name from one ICANN-accredited registrar to another, you may initiate the transfer process by contacting the registrar to which you wish to transfer the name. We are required to confirm your intent to transfer your domain using the Initial Authorisation for Registrar Transfer form. If you do not respond or return the form to the us, your transfer request will not be processed.

Your current registrar may also choose to verify your intent to transfer using the Confirmation of Registrar Transfer Request form.

You are asking me for an Authorisation Code. Where do I get this?

The Authorisation Code, Auth-Info Code, Auth code or EPP code is a unique code generated on a per-domain basis and is used for authorisation or confirmation of a transfer request. Some registrars offer facilities for you to generate and manage your own Auth Info code. In other cases, you will need to contact the current registrar directly to obtain it. The registrar must provide you with the Auth-Info code within 5 calendar days of your request.

The Auth-Info code is applicable to transfers of domain names registered under .org, .biz, and .info.

What if I do not know who my registrar is?

If you do not know who your current sponsoring registrar is, you can access information about your domain name by performing a 'Whois Search'. Look in the registrar field for your current registrar and they will be listed. If you utilise the services of a domain name reseller, you may also see something like "Domain Registration Services Provided by" and their email address and/or website url.

The domain transfer failed. Why?

Top level domain transfers fail for a number of reasons. Some of the most common reasons are:

• Domain name is within 60 days of initial registration
• Domain name is within 60 days of a previous transfer
• Domain name is in "Lock" status (e.g. Registrar-Lock or Registry-Lock)
• Domain Name is in 30 day Redemption Grace Period
• Administrative contact email address is out of date
• Administrative contact fails to confirm transfer authorisation or denies the transfer request
• Existing registrar denies the transfer for legitimate reason (see below)
• Registry denies the transfer for legitimate reason

Our current registrar is refusing to transfer my name. What happens now?

A registrar may legitimately deny a transfer request in certain limited circumstances, as follows:

• Evidence of fraud
• Uniform Domain-Name Dispute Resolution Policy (UDRP) action
• Court order
• Reasonable dispute over the identity of the person authorizing the transfer
• Domain name is on hold due to payment owed for a previous registration period
• Express written objection from the domain name holder
• Domain name is in "Lock" status (Registrars must provide a readily accessible and reasonable means for name holders to remove the lock status. Contact your registrar for assistance.)
• Domain name is within 60 days of initial registration
• Domain name is within 60 days of a previous transfer

Registrars are required to specify a reason when denying a transfer request. Contact either the current registrar or the registrar you wish to transfer to for assistance.

Our request was denied for a reason not listed above, or I do not agree with the reason they provided. What happens next?

If you believe that your transfer request was inappropriately denied by your current registrar, please contact the registrar to which you want to transfer for assistance. Disputes between registrars over alleged violations of the Inter-Registrar Transfer Policy may be initiated by any ICANN-accredited registrar.

Our registrar is charging me a fee to transfer to a new registrar. Is this normal practise?

Yes. Registrars are allowed to set their own prices for this service. There is no charge for outbound transfers. We accept .com, .net, .org, .biz, and .info inbound transfers.

Our domain was transferred without authorisation. What happens now?

If you believe that your domain name was transferred to a new registrar without authorisation or consent, contact the original registrar. Disputes between registrars over alleged violations of the Inter-Registrar Transfer Policy may be initiated by any ICANN-accredited registrar.

How do we find out why our transfer request was denied?

If your current registrar denies a transfer request, they are required to provide you with the reason. Contact the registrar for assistance. See above for the circumstances in which a registrar may legitimately deny a transfer request.

Our domain has been transferred to some other registrar without our knowledge, and now it shows someone else as the owner. What happens now?

A registrar may only initiate a transfer if it has obtained a completed Form of Authorization (FOA) from either 1) the registrant or 2) the administrative contact for the domain. The registrar must be able to produce a copy of this documentation when it is requested. Failure to do so is grounds for reversal of a transfer in the event that a complaint is filed under the Transfer Dispute Resolution Policy.

The first step should be for your previous registrar to request from the new registrar a copy of the form used for authorising the transfer.The registrar can then proceed with initiating a dispute as appropriate. Contact your previous registrar for assistance.

Our domain name has just expired. Will our current registrar require payment for renewal before we can transfer to a new registrar?

No. Your new registrar of choice can initiate a transfer request on an expired domain name once they receive the required authorisation from you. Expiration or nonrenewal of a domain name is not a valid reason for denial of a transfer request.

Note that if the registrar has already begun the deletion process on the domain and its status shows it to be within a 30-day Redemption Grace Period, the name must be restored by your current registrar before it can be transferred.

Our registrar is listed as the Administrative Contact for our domain and this is preventing my transfer from going through. What happens now?

If you are listed as the Registrant for the domain, you can ask your new registrar of choice to send the required Form of Authorisation to you rather than the Administrative Contact.

You can also update the data associated with the domain and name a different Administrative Contact. Some registrars offer an online interface tool for you to manage this data yourself; others can make these updates if you contact their customer service.

Where can we go if we have a question that is not answered above?

If you have questions about the ICANN transfer policy, please email ICANN at transfer-questions@icann.org.

Intra-Registrar Transfers

Most registrars allow domains to be transferred to another registrant within their system. Sometimes registrars charge a fee for this service, while others are free.

Whilst every effort is made to ensure that the information published on these pages is accurate, no liability can be accepted for any inaccuracies or loss suffered as a result.

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